Customer Satisfaction Survey

1. How long did you have to wait on your initial call before a service representative at our company began to help you?

2. How well did the customer service representatives at our company listen to you?

3. How long did you have to wait for a scheduled technician?

4. How quickly did the technician solve your issue?

5. How knowledgeable of your equipment did the technician seem?

6. Did the technician have all appropriate tools and equipment to solve the issue?

7. Was the technician professional in attitude and appearance and were all facility rules followed?

8. Did the technician answer all of your questions and provide a clear description of the issue and the resolution?

9. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

10. Do you have a Preventative Maintenance/Service Agreement?

11. Was your billing taken care of in a timely manner and in a format that you understood?

12. What recommendations do you have for LSSI to improve our customer service response?