1. How long did you have to wait on your initial call before a service representative at our company began to help you?
Extremely longVery longModerately longSlightly longNot at all long

2. How well did the customer service representatives at our company listen to you?
Extremely wellVery wellModerately wellSlightly wellNot at all well

3. How long did you have to wait for a scheduled technician?
1-2 hours4-8 hoursNext DaySame weekFollowing week

4. How quickly did the technician solve your issue?
Extremely quicklyVery quicklyModerately quicklySlightly quicklyNot at all quickly

5. How knowledgeable of your equipment did the technician seem?
Extremely knowledgeableVery knowledgeableModerately knowledgeableSlightly knowledgeableNot at all knowledgeable

6. Did the technician have all appropriate tools and equipment to solve the issue?
YesHad the tools, but not the equipmentDid not have the tools or the equipment

7. Was the technician professional in attitude and appearance and were all facility rules followed?
Yes, absolutelyMostlySomewhatNot at all

8. Did the technician answer all of your questions and provide a clear description of the issue and the resolution?
Yes, extremely helpfulYes, very helpfulTechnician was moderately helpfulSlightly helpfulNot at all helpful

9. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Much betterSomewhat betterSlightly betterAbout what was expectedSlightly worseSomewhat worseMuch worse

10. Do you have a Preventative Maintenance/Service Agreement?
YesNo

11. Was your billing taken care of in a timely manner and in a format that you understood?
Much betterSomewhat betterSlightly betterAbout what was expectedSlightly worseSomewhat worseMuch worse

12. What recommendations do you have for LSSI to improve our customer service response?